Shipping policy

Shipping Policy

Last updated: September 1, 2026

This Shipping Policy explains how orders placed through Versiane are processed and delivered.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from delivery time. During product launches, holidays, or unusually high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Shipping rates and delivery estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout before payment. For standard deliveries within the United States, the usual delivery estimate is 5–10 business days after dispatch. Estimates are not guarantees and may be affected by the carrier, destination, weather, customs, or other events outside our reasonable control.

Order tracking

When tracking is available, you will receive a shipping confirmation email with tracking information after your order is dispatched. Tracking may take up to 48 hours to update after the carrier receives the package.

International orders

International shipping is available only to destinations shown as eligible at checkout. Delivery times vary by destination. Unless checkout expressly states otherwise, the recipient is responsible for any import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Customs processing can delay delivery.

Address accuracy and changes

Please review your shipping address carefully before submitting your order. Contact support@versiane.com promptly if a correction is needed. We can update an address only before fulfillment begins. Versiane is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer, but we will make reasonable efforts to help.

Lost, damaged, or delayed packages

If tracking shows no movement for an extended period, a package is marked delivered but cannot be located, or an item arrives damaged, contact support@versiane.com with your order number. For damage claims, include photographs of the item and packaging. We will review the matter with the carrier and provide the appropriate resolution under our Return and Refund Policy and applicable law.

Split shipments

Items in the same order may ship separately. If this occurs, you may receive more than one tracking number and will not be charged additional shipping solely because we divided the shipment.

Contact

Questions about shipping can be sent to support@versiane.com.